Your Privacy Is Our Responsibility

1. Introduction & Scope

This Privacy Policy ("Policy") applies to the kgf2 online platform and all related services. By creating an account on kgf2, using the platform, or accessing any of its services, you are considered to have accepted the terms of this Policy.

We believe that user privacy is a fundamental right. That is why kgf2 has followed a transparent and secure data management approach from the start. This Policy is written in plain language so every user can understand what we do and do not do with their information.

Topics covered in this Policy: what information we collect, why we collect it, how long we retain it, when it is shared with third parties, and what rights you have. If any changes are made, the updated Policy will be published on the platform and users will be notified.

2. What Information We Collect

kgf2 collects certain specific information to operate a safe and reliable platform. The details are as follows:

2.1 Information You Provide Directly

When you create an account on kgf2 or use our services, you provide the following information directly to us:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Payment account details — bKash, Nagad, Rocket number or bank account information
• Government-issued document details for identity verification (where applicable)
• Messages sent to support and communication history

2.2 Automatically Collected Information

Certain information is collected automatically while you use the platform, including:

• IP address and device type
• Browser information and operating system
• Session start time and duration
• Pages visited and navigation patterns
• Game activity and betting history
• Information collected through cookies and similar technologies

2.3 Information Received from Third Parties

For the purpose of identity verification or fraud prevention, kgf2 may sometimes receive information from trusted third-party service providers. Applicable laws are always followed in such cases.

3. Purpose of Data Use

kgf2 uses collected information only for specific and lawful purposes. No information is used in an unnecessary or irrelevant manner.

4. Sharing Information with Third Parties

kgf2 never sells your personal information for commercial purposes or shares it with unauthorized third parties. However, information may be shared in the following limited circumstances:

4.1 Service Provider Partners

Limited information is shared with certain trusted service providers to operate the platform, such as payment processing partners (bKash, Nagad, Rocket, and banking infrastructure), identity verification services, and cybersecurity partners. All these partners operate under strict confidentiality agreements and may not use your information for any other purpose.

4.2 Legal Obligations

If disclosure of information is required by a court order, direction from a regulatory authority, or applicable law, kgf2 will fulfill that legal obligation. In such cases, every effort will be made to notify the user where possible.

4.3 Fraud and Abuse Prevention

Information necessary to prevent money laundering, fraud, or misuse of the platform may be shared with relevant authorities.

5. Cookies & Similar Technologies

The kgf2 platform uses cookies to operate correctly and to improve the user experience. Cookies are small text files stored in your browser.

5.1 Essential Cookies

These cookies are necessary for the core functionality of the platform. They are used to maintain login sessions, perform security checks, and save preferences. These cookies cannot be disabled.

5.2 Analytics Cookies

These cookies are used to understand how users interact with the platform. The information collected helps improve the quality of our services.

5.3 Cookie Controls

You can disable non-essential cookies by changing your browser settings. Please note that disabling certain cookies may affect some features of the platform.

6. Data Retention Period

kgf2 retains your information for as long as necessary and then securely deletes or anonymizes it. Information is retained according to the following policy:

• Account Information: For the duration the account is active and for the legally required period after it is closed.
• Transaction Records: For the period required by financial regulations, which generally applies even after an account is closed.
• Support Conversations: For a reasonable period after the issue is resolved, for quality control purposes.
• Cookies & Session Data: Session cookies are deleted when the browser is closed; the retention period for persistent cookies is stated in each cookie's description.

When you request account closure, we will complete the process as quickly as possible. However, some information may need to be retained for a set period due to legal obligations.

7. Data Security Measures

kgf2 uses industry-standard security technologies to keep your information safe. Our security framework includes:

• SSL/TLS Encryption: All data sent to and received from the platform is transmitted through encrypted channels.
• Data Encryption: Stored sensitive information is protected with strong encryption algorithms.
• Access Controls: Only authorized personnel can access information, and only on a need-to-know basis.
• Regular Security Reviews: Regular security testing is conducted to identify system vulnerabilities.
• Two-Factor Authentication: An additional verification layer is provided for account security.
• Suspicious Activity Monitoring: A 24/7 monitoring system is active to detect unauthorized access.

While we strive to maintain the highest level of security, no data transmission over the internet is completely risk-free. However, kgf2 responds quickly to any security incident and notifies affected users when necessary.

8. User Rights & Controls

kgf2 places importance on giving users control over their own information. You have the following rights:

8.1 Right to Access

You may request at any time what information kgf2 holds about you. We will provide that information within a reasonable timeframe.

8.2 Right to Correction

If any of your information is incorrect or incomplete, you can request a correction. Information can be updated through account settings or by contacting the support team.

8.3 Right to Deletion

In certain circumstances you may request that your personal information be deleted. However, some information may need to be retained for a set period due to legal obligations.

8.4 Right to Object to Processing

You have the right to object to the processing of your information for specific purposes, particularly in the case of marketing communications.

8.5 Right to Lodge a Complaint

If you believe your privacy rights have been violated, please contact us first. We are committed to resolving issues quickly.

To exercise these rights, email [email protected] or contact us through 24/7 live chat.

9. Protection of Minors

kgf2 is a platform strictly for users aged 21 and above. We do not collect information from minors or allow them to create accounts.

• Age verification is mandatory when creating an account.
• If a user is found to be under 21, that account will be closed immediately.
• Any information collected from a minor will be deleted entirely.
• If a guardian suspects a minor is using the platform, please notify us immediately.

10. Policy Changes & Updates

kgf2 may update this Privacy Policy when circumstances require it. In the event of changes, we will take the following steps:

• A notification will be sent to the registered email address for significant changes.
• The updated Policy will always be available on the platform along with its publication date.
• Continued use of the platform after a change is made will be considered acceptance of the new Policy.
• Previous versions of the Policy may be provided upon request.

If you have questions about any part of the Policy, contact us at [email protected]. Our privacy team provides assistance in both Bengali and English.

11. Contact for Privacy Matters

For any privacy-related questions, complaints, or requests, you can contact kgf2 through the following:

kgf2's goal is to handle every privacy request quickly and effectively. We believe that user trust is our greatest asset, and we are always committed to maintaining that trust.